JTwin Privacy Policy – How We Keep Your Data Safe

Your personal data is completely safe at JTwin. This page explains what information we collect, why we collect it, and how we keep it protected.

Last Updated: January 2026
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How does JTwin protect your privacy?

Our Data Protection Framework Across Six Core Principles

Encrypted storage
All personal data stored on JTwin is protected with 256-bit AES encryption. Passwords are never stored in plain text — they are kept in hashed format only.
Never Sold
Your name, phone number, address, and transaction history are never sold to advertisers or any third party. At JTwin, that is a firm policy.
Minimal Data Collection
JTwin only collects information necessary for account management and legal compliance. We never ask for anything beyond what is required.
Identity Verification Security
Copies of national ID cards or passports submitted during the KYC process are stored on encrypted servers. Once verification is complete, the original document files are deleted.
Right to Deletion
You may request a full summary of the data we hold about you and ask for specific information to be deleted. JTwin will fulfill such requests within the bounds of applicable law.
Prompt Breach Notification
In the event of a data security breach, all affected members will be notified by email within 72 hours and immediate steps will be taken to resolve the issue.
Table of Contents
1

Introduction

JTwin (hereinafter referred to as "we", "the Platform", or "the Service") places the highest importance on its members' privacy. By using the JTwin website or creating an account, you agree to the data collection and usage practices described in this privacy policy.

This policy is written entirely in English so that members in Bangladesh can read and understand it with ease. Our goal is to be fully transparent about how your information is used — no hidden clauses, no truths buried under complicated legal language.

In brief: JTwin collects your data solely to operate the service. Your data is never sold, never used for advertising, and is not shared with third parties unnecessarily.

This Privacy Policy has been prepared in accordance with international data protection standards (including GDPR) and applicable laws in Bangladesh.

2

What Information We Collect

JTwin collects two types of information — what you provide directly, and what is gathered automatically when you use the service.

Information you provide directly:

  • Name, date of birth, phone number & email address (collected at registration)
  • Residential address (for payment verification)
  • National ID or passport details (collected during the KYC process)
  • Mobile banking number (for deposits and withdrawals – the full number is stored encrypted)
  • Information provided during support chat or email correspondence

Automatically collected data:

  • IP address & approximate location (for security purposes only)
  • Browser type, operating system & device model
  • Page visit history & session duration
  • Logs of betting and gaming activity (for account verification and issue resolution)
  • Information collected through cookies and tracking technologies (see Section 5 for details)
Data type Reason for Collection Required?
Name & date of birth Account Verification & Age Confirmation Yes
Phone number Login Verification & Security Yes
Email Communication & notifications Yes
Identity verification (KYC) Regulatory Obligations On Withdrawal
IP Address Fraud prevention Automatic
3

Purpose of data use

JTwin uses the data it collects solely for the purposes listed below and for no other reason:

  • Account Management: To handle registration, login, password recovery, and account security.
  • Financial transactions: To process deposits and withdrawals and maintain a record of transaction history.
  • Service improvement: To generate anonymous statistics that help us understand which features are used most.
  • Security Monitoring: To detect fraud, money laundering, and duplicate accounts.
  • Legal obligations: To store and report information as required by regulatory authorities.
  • Contact: To send important account updates, security alerts, and support messages. (Promotional emails are sent separately, with your explicit consent.)
  • Responsible Gaming: To identify unusual gaming patterns and provide support to the member.

Important: JTwin never uses your data for targeted advertising and does not share any data with advertising networks.

4

Data Sharing Policy

JTwin does not share your personal information with third parties, except in the following limited circumstances:

  • Payment Providers: Information is shared with bKash, Nagad, or Rocket to process your transactions. Each of these providers operates under its own privacy policy.
  • Game Providers: When playing certain games, your player ID and betting data may be shared with the game studio. Personal identity information is never shared.
  • Legal Authorities: JTwin is legally required to disclose information in response to court orders, legal investigations, or valid requests from regulatory authorities.
  • Anti-Fraud Organisations: In cases of suspicious activity, limited data may be shared with industry-standard fraud detection services.

Outside of the cases listed above, JTwin will not share your data under any circumstances. Your information is never sold or used for any marketing purpose.

5

Cookies & Tracking Technologies

The JTwin website uses cookies — small data files stored in your browser that help improve the quality of our service.

Types of cookies JTwin uses:

  • Essential cookies: To maintain login sessions and ensure platform security. These cannot be disabled as they are essential for the service to function.
  • Performance cookies: To measure how well the website is performing. All data collected for this purpose is anonymised.
  • Preference cookies: To remember your preferences for language, theme, or odds format.

JTwin does not use third-party advertising cookies. You can disable non-essential cookies at any time through your browser settings, though doing so may affect the functionality of certain features.

For mobile app users: The app uses local storage instead of cookies. The same policy applies — only data necessary to provide the service is stored.

6

Data retention period

JTwin does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements:

  • Account Information: For the duration of the active account and up to 5 years after closure (as required by law).
  • Transaction History: 7 years (as required by financial regulatory authorities).
  • KYC Documents: 5 years after verification is complete. The original document copy is deleted immediately after verification.
  • Support Communication Records: 3 years (for dispute resolution purposes).
  • Log files & IP information: 90 days (for security monitoring purposes).
  • Cookies Data: Session cookies are deleted when the browser is closed; persistent cookies expire after a maximum of 1 year.

Once the retention period ends, data is securely and permanently deleted. Where legal obligations require certain data to be kept longer, it is held under strict security controls.

7

Your data rights

As a JTwin member, you have certain important rights regarding your data. All of these rights can be exercised free of charge:

Right to Know
You may request a full breakdown of all personal data JTwin holds about you.
Right to Rectification
If any of your details are incorrect, you may request that they be corrected.
Right to Erasure
You may request deletion of specific data within the limits permitted by law.
Right to Data Portability
You may request a downloadable copy of the personal data we hold about you.
Right to Restriction of Processing
In certain circumstances, you may request that the processing of your data be restricted.
Right to object
You may object to certain types of data use, particularly in relation to marketing communications.

To exercise any of these rights support@jtwin.best Send us an email with "Data Rights Request" in the subject line. JTwin will respond within 30 days.

8

Minor Protection

JTwin strictly prohibits anyone under 18 from using the platform. We do not collect or store data relating to minors. If JTwin becomes aware of an account belonging to a minor, it will be closed immediately.

If a parent or guardian believes their child has created an account on JTwin, they should immediately support@jtwin.best. We will act on it promptly.

For parents: Use parental control software on your device and have an open conversation with your children about online gaming.

9

Privacy Policy Updates

JTwin may update this Privacy Policy when necessary. When changes are made:

  • The "Last Updated" date at the top of this page will be revised accordingly.
  • For significant changes, members will be notified via their registered email or through a platform notification.
  • Continued use of the platform after any changes have been made will be considered acceptance of the updated policy.
  • Members have the right to close their account if they do not agree to the updated policy.

We always keep members' interests in mind when updating our policy. For complex or significant changes, we aim to provide at least 30 days' notice.

10

Contact & Complaints

If you have any questions, concerns, or complaints regarding this privacy policy, please get in touch with us:

  • Email: support@jtwin.best
  • Subject line: Write "Privacy Policy Query" in the subject line
  • Response Time: Usually within 2 business days; data rights requests within 30 days
  • Live Chat: Initial privacy-related queries can also be addressed via the platform's live chat

Please note: This Privacy Policy was last updated in January 2026. JTwin is committed to ensuring the highest standards of data protection for members in Bangladesh.

Visit these pages to find out more

Other important JTwin policies & information

Terms & Conditions
Full Terms & Conditions of Platform Use
Responsible Gaming
Responsible Gaming Tools & Resources
About Us
Learn about JTwin's identity and mission
FAQ
FAQ & Support
Your Data Is Secure

Join JTwin Safely – Your Data Is Secure With Us

Register with JTwin. Your personal data is completely secure, never sold, and used solely to provide your service.

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Have a Question?

Some Questions About Using JTwin

JTwin's tournament and leaderboard competition rules are straightforward. Each competition has its own terms, which are clearly stated on the Promotions page before it begins. Here's how it generally works: place bets on designated games and earn one point for every ৳100 wagered — points are awarded regardless of whether you win or lose. When the tournament period ends, the member with the most points wins first prize. Some tournaments award prizes to the top 10 or 20 players. The leaderboard updates in real time, so you can check your ranking at any point. Prizes are typically awarded as cash or bonus credits and are credited to winners' accounts within 24 hours of the tournament ending. Participation is free — all you need to do is play the designated games.

When you deposit at JTwin via bKash or Nagad, your balance typically updates within 30 seconds to 3 minutes — most of the time it's instant. Occasionally, network issues or payment gateway congestion may cause a delay of 5–10 minutes. If your balance hasn't appeared after 15 minutes, first check your bKash or Nagad message to confirm whether the transaction was successful. If it was, note the transaction ID and contact JTwin's live chat support with that ID. The support team will manually update your balance within 5 minutes. Even without a transaction ID, providing the approximate time and amount is usually enough to resolve the issue. If a deposit fails and no amount has been deducted from your mobile banking, there is nothing to worry about. If an amount was deducted, it will be refunded within 3–5 business days.
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