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Follow These Habits to Keep Your Account Secure
Every login session at JTwin is secured with 256-bit SSL encryption, meaning your phone number, password, and OTP code remain completely private during transmission. JTwin has you covered on the technology side – but it's equally important to follow a few basic precautions on your end.
Your password is the most critical thing to protect. Never share your JTwin password with anyone – not friends, not family, not anyone. No JTwin staff member will ever ask for your password. If someone claims to be from JTwin and asks for it, it's a scam – contact support immediately.
It's best to avoid logging in to JTwin on public Wi-Fi or shared devices. If you have to, always log out once you're done. Avoid saving your password in the browser on any public device.
Enabling OTP or Two-Factor Authentication significantly boosts your account security. With it active, even if someone knows your password, they still can't get in without your phone. Turn it on in your account settings.
Changing your password regularly is a good habit. Update it every 3–6 months, avoid reusing old passwords, and never use a password on JTwin that you've used elsewhere.
If you notice any unfamiliar transactions or unusual activity on your account, change your password immediately and support@jtwin.bestto let us know.
Keep in mind: JTwin will never ask for your password or OTP via email, SMS, or phone. If you receive such a message, it's a phishing attempt – do not click any links.
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